Shipping

Shipping Information

 

At Galaxy Model (Guangzhou) Co., Ltd., we work hard to dispatch your orders quickly and securely.

Orders are normally dispatched within 2–3 business days after payment has been confirmed. During busy periods, such as new product releases, major promotions or public holidays, dispatch may take a little longer.

Please note that dispatch time and shipping transit time are separate. Transit time begins after your order has been handed over to the carrier.

Domestic Shipping – Mainland China

 

Orders within Mainland China are normally shipped via SF Express, EMS, China Post or other supported domestic carriers.

Available shipping methods and charges will be shown at checkout.

For orders meeting any applicable free-shipping threshold, free domestic shipping may be offered where available.

Delivery times vary depending on the destination, carrier and local delivery conditions.

Shipping to Hong Kong, Macau and Taiwan

 

Orders to Hong Kong, Macau and Taiwan are normally shipped via SF Express, EMS or other supported services.

Available shipping methods and charges will be shown at checkout.

Import duties, taxes, customs charges or carrier handling fees may apply depending on local regulations.

 

Unless the checkout page expressly states that such charges have been prepaid, any import duties, taxes, customs charges or related handling fees are the responsibility of the recipient.

International Shipping

 

For customers outside Mainland China, Hong Kong, Macau and Taiwan, orders are normally shipped via:

• •  DHL Express
• •  FedEx
• •  EMS
• •  other supported international shipping services shown at checkout
•  

The shipping methods available to you may vary depending on:

• •  destination country or region;
• •  package size;
• •  total package weight;
• •  product type; and
• •  carrier availability.
•  

Shipping charges are calculated at checkout based on the destination, total package weight and selected shipping service.

Where tracking is available, tracking information will be provided after dispatch.

Dispatch and Transit Times

 

Dispatch time refers to the time required for us to prepare, inspect, pack and hand your order to the carrier.

Transit time refers to the period after the carrier has received the parcel and begun transportation.

Orders are normally dispatched within 2–3 business days after payment confirmation.

International transit times vary depending on the destination and selected shipping service.

 

Delivery may also be affected by:

 

• •  customs clearance;
• •  local postal or courier conditions;
• •  public holidays;
• •  severe weather;
• •  flight or transport disruption;
• •  remote-area delivery;
• •  local import procedures; and other circumstances outside our reasonable control.
•  

Any estimated delivery time shown on the website or by the carrier is provided for guidance only and is not a guaranteed delivery date.

 

Customs, Duties and Taxes

 

International orders may be subject to:

• •  import duties;
• •  value-added tax or other local taxes;
• •  customs clearance charges;
• •  carrier handling fees; and
• •  other charges imposed by the destination country or region.
•  

Unless expressly stated at checkout that these charges have been prepaid, they are the responsibility of the recipient.

Customs and tax rules vary by country and region and may change from time to time.

We recommend checking the applicable import requirements in your destination before placing an order.

Where we offer prepaid import taxes, duties or similar charges through an applicable customs or tax scheme, this will be clearly stated at checkout.

 

Order Tracking

 

Where tracking is available, your tracking number will normally be provided after your order has been dispatched.

Please allow some time after dispatch for the carrier’s tracking system to update.

 

If tracking information:

• •  has not been updated for an unusual period;
• •  shows an unexpected delivery problem;
• •  indicates that the parcel has been returned;
• •  or suggests that the shipment may be significantly delayed, please contact us and include your order number and tracking number.
•  

Carrier investigation and loss-claim timeframes vary depending on the shipping service and destination.

We will assist with the carrier investigation where appropriate.

Incorrect or Incomplete Delivery Addresses

 

Please check your delivery information carefully before placing your order.

We cannot be responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer.

For international orders, please provide the address in Latin characters where required by the carrier.

 

If a parcel is returned to us because of:

 

• •  an incorrect or incomplete address;
• •  refusal of delivery;
• •  failure to collect the parcel;
• •  unsuccessful delivery caused by incorrect customer information; or
• •  another reason not caused by us, additional shipping charges may apply if you ask us to send the order again.

Freight Forwarders and Alternative Delivery Addresses

 

We are happy to ship orders to a freight forwarder or alternative delivery address nominated by the customer.

Where an order is delivered to a freight forwarder or other third party specifically nominated by the customer, our responsibility for subsequent storage, handling or onward transportation may be limited to the extent permitted by applicable law.

Please ensure that your freight forwarder is able to receive and handle the products you order.

Packaging

 

Every order is packed with care.

We use protective packaging materials appropriate to the contents of each shipment, with particular attention given to delicate resin parts, fine accessories and other fragile scale-model products.

 

Depending on the order, packaging may include:

 

• •  protective bags;
• •  bubble wrap;
• •  internal cushioning;
• •  rigid or reinforced packaging;
• •  retail packaging; and other protective materials appropriate to the products being shipped.
•  

Our goal is to help ensure that your order arrives in the condition you reasonably expect.

 

Damaged or Incomplete Orders

 

If  your order arrives damaged, defective or incomplete, please retain the original packaging and contact us as soon as reasonably possible.

 

We may ask you to provide clear photographs of:

 

• the affected product;
• internal packaging;
• external packaging;
• shipping label; and
• any visible damage to the parcel.
•  

For faster handling, we recommend reporting visible shipping damage or missing items within three business days of delivery.

This recommended notification period does not affect any statutory rights you may have under applicable consumer protection laws.

For further information, please see our Terms & Conditions.

Need Help?

 

If you need assistance choosing a shipping method, your country or region does not appear at checkout, or you have a question about an existing shipment, please contact us.

 

Galaxy Model (Guangzhou) Co., Ltd.

Email: galaxymodel@foxmail.com

Tel: +86 181 2787 7188

Guangzhou, Guangdong Province, China